File this one under consumer relations ...

Take a look at this for a dynamite technique for sending your customers down the street: http://www.gadling.com/2009/02/24/united-crew-its-time-to-serve-drinks-to-the-idiots-in-coach/ It brings to mind the old adage, phrased in the vernacular of East Baltimore, "If you can't say something nice, don't say nothing at all." Or, in other words, make sure your public address system is turned off before you start mouthing off things you may regret.