Orphaned Coyote Pup

Monday, February 16, 2009

Another good, simple, quick assist to help strengthen customers' allegiance:

This incident occurred a few weeks ago in, of all places, a Super Walmart. I had, and still have, a new kitten and was in need of an extra bowl or two to keep him in water and food while he acclimated to our place and the new routines. So while shopping for my weekly routine items, I took a look at the pet section of the Super Walmart, but what I wanted wasn't there. The store had just undergone a complete remake of its product layout and I thought maybe the item I desired had gotten left behind or just wasn't carried any more.

Just in case, though, I asked a young man stocking nearby. He asked for a description -- a plastic, two-dished container that the last time I had bought had cost maybe two or three bucks -- and said he would be back after checking "in the back." While he was gone I looked around, found a few items I could use. It wasn't more than a few minutes and the employee arrived carrying an entire box of the things, enough for a couple of animal rescue outfits, asked me how many and what colors I wanted, waved his magic Star Trek automatic price-scanning sidearm and gave me a current reading on this week's price. I was impressed. And pleased. So was Binford.

1 comment:

  1. I am a big fan of JC Penney's for bed linens and almost always have good service (luck?) with their sales help, both in stores and on the phone.


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